Legal
Last updated — June 2026
Privacy Policy
Privacy Policy
Privacy Policy
Automate Clinic, PBC, doing business as Closer Clinic (“Closer Clinic,” “we,” “us,” or “our”) cares about your privacy. This Privacy Policy explains what information we collect through the website at closer.clinic and our related services (the “Services”), how and why we collect it, how we use and share it, and the choices you have. By using the Services, you agree to this Privacy Policy. If you have questions, contact us using the details at the end.
Closer Clinic is a management services organization. It is not a medical practice and does not provide health care. Clinical care offered through the Services is delivered by Automate Clinic, PC and its affiliated professional entities (collectively, “Automate Clinic Providers”), each independently owned by one or more licensed physicians.
Key Terms
“Personal Information” means information that identifies, relates to, or could reasonably be linked with you, as further described below.
“PHI” means protected health information as defined by the Health Insurance Portability and Accountability Act (“HIPAA”).
“Services” means the website, applications, messaging, and related tools we provide.
“Terms of Service” means our Terms of Service, available on our website.
How This Policy Relates to Your Health Information (Important)
This Privacy Policy covers information we collect through the public parts of our website and our general business operations. It does not govern the protected health information created or maintained in the course of your care.
When you log in to the secure, patient-facing portions of the Services to receive care, the information you and your clinician add — your medical history, the details of your visits, clinical messages, orders, and results — is PHI. That PHI is held by Automate Clinic Providers and is governed by their HIPAA Notice of Privacy Practices and by the Business Associate Agreements between Closer Clinic and Automate Clinic Providers, not by this Privacy Policy. Where Closer Clinic handles PHI as a service provider (business associate) to Automate Clinic Providers, it does so under HIPAA. We do not use or disclose PHI for marketing or advertising except as HIPAA permits, and we do not sell PHI. If anything in this Privacy Policy conflicts with the HIPAA Notice of Privacy Practices as applied to PHI, the HIPAA Notice of Privacy Practices controls. Automate Clinic Providers are responsible for giving you that Notice; please review it for your rights regarding your PHI.
Relationship to the Terms of Service
This Privacy Policy is incorporated into our Terms of Service, which also apply when you use the Services.
Information We Collect
Depending on how you interact with us, we may collect:
Contact and identification details — such as your name, email address, mailing address, and phone number.
Identity verification information — such as date of birth or a government identifier where needed to confirm who you are or to provide care lawfully.
Account information — such as your username and password.
Payment, billing, and insurance information — such as your transactions, billing address, and insurance details. Full payment card numbers are handled by our payment processor, not stored by us.
Communications — the contents of messages you send us and any attachments.
Limited health-related information collected outside of care — for example, the condition you indicate interest in when you fill out an intake or contact form before you become a patient. Once you are receiving care through the secure Services, health information is handled as PHI as described above.
Device and online-activity information — such as IP address, device and browser type, operating system, general location derived from IP address, the pages you view, the links you click, and how you use the Services over time.
How We Collect Information
From you. We collect most information directly from you — when you fill out forms, create an account, make a payment, or communicate with us by phone, text, or email.
Automatically. We and our service providers collect device and online-activity information automatically through cookies, pixels, and similar technologies (see below).
From third parties. We may receive information from service providers and partners that help us operate, secure, and market the Services, and from payment and verification providers.
Cookies, Analytics, and Similar Technologies
We and our service providers use cookies and similar technologies to operate the website, remember your preferences, measure performance, and understand how the Services are used. Session cookies expire when you close your browser; persistent cookies remain until they expire or you delete them. We use analytics services, such as Google Analytics, to understand site usage. You can usually refuse or delete cookies through your browser settings, though some features may not work properly if you do. See the “Your Privacy Choices” section for ways to limit tracking.
Artificial Intelligence and Automated Tools
The Services use artificial intelligence and other automated tools to support care and operations — for example, to help gather your information before a visit, organize and summarize it for your clinician, assist with documentation, and support scheduling and billing. A licensed clinician of Automate Clinic Providers, not an automated tool, makes clinical decisions. By using the Services, you agree that we and Automate Clinic Providers may process the information you provide, including health information, using these tools to deliver, secure, and improve the Services, consistent with this Privacy Policy and the applicable HIPAA Notice of Privacy Practices. We may use information in de-identified or aggregated form to develop and improve our tools and the Services; once information is de-identified so that it no longer identifies you, it is no longer Personal Information or PHI and may be used and disclosed as permitted by law.
How We Use Information
We use Personal Information to: provide, operate, secure, and maintain the Services; communicate with you, including service, administrative, and support messages; respond to your requests and feedback; improve and personalize the Services; conduct research and development, including creating de-identified and aggregated data; send marketing communications where permitted by law (which you can opt out of); comply with law and respond to lawful requests and legal process; protect the rights, safety, and property of you, us, and others; detect and prevent fraud and security incidents; enforce our Terms of Service; and for any other purpose with your consent.
How We Disclose Information
We may disclose Personal Information:
To service providers and partners that perform functions on our behalf — such as hosting, data storage, analytics, communications, identity verification, security, and professional advisors (auditors, lawyers, accountants).
To Automate Clinic Providers and other health care providers, and to insurers, as needed to arrange and support your care and its billing.
For legal and safety purposes — to comply with law and lawful requests, to enforce our Terms of Service, and to protect rights, safety, and property.
In a business transaction — if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, as permitted by law.
De-identified or aggregated information — which we may disclose for any lawful purpose.
With your consent or at your direction.
We do not sell PHI. We do not sell other Personal Information in exchange for money; for any “sale” or “sharing” as those terms are defined under U.S. state privacy laws (for example, certain uses of advertising cookies), see “Your Privacy Choices” and “Your U.S. State Privacy Rights.”
Your Privacy Choices
Marketing. You can opt out of marketing emails using the unsubscribe link in those messages. You will still receive non-marketing messages about your account and the Services. You can reply STOP to opt out of marketing texts.
Cookies and online tracking. You can manage cookies through your browser, use privacy-focused browsers or plug-ins, and opt out of certain advertising through the Network Advertising Initiative and Digital Advertising Alliance opt-out pages. You can opt out of Google Analytics using Google’s opt-out browser add-on.
Do Not Track. Browsers are not uniform in how they send “Do Not Track” signals, and we do not currently respond to them. We do honor recognized opt-out preference signals where required by applicable state law.
Your U.S. State Privacy Rights
Depending on your state of residence, you may have rights to: confirm whether we process your Personal Information and access it; correct inaccuracies; request deletion; obtain a portable copy; and opt out of targeted advertising or any “sale” or “sharing” of your Personal Information. We will not discriminate against you for exercising these rights. Note that information governed by HIPAA is generally exempt from these state laws and is handled under the HIPAA Notice of Privacy Practices instead. To exercise a right, contact us using the details below; we will verify your request as required by law, and you may use an authorized agent where permitted. If we deny a request, you may appeal by contacting us.
California “Shine the Light.” California residents may ask whether we disclose Personal Information to third parties for those third parties’ own direct marketing. We do not, but you may contact us to inquire.
Accessing and Correcting Your Information
You can review and update your account information by logging in to the Services, or by contacting us. We will accommodate reasonable requests to correct or delete information unless we are required or permitted by law to keep it.
Who May Use the Services
You must be at least 18 years old and located in a U.S. state where the Services are available. The Services are offered only in the United States and only where the relevant Automate Clinic Providers entity is authorized to provide care. They are not available outside the United States or where prohibited.
Security
We use administrative, technical, and physical safeguards designed to protect Personal Information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your password confidential. Any transmission of information is at your own risk.
Children’s Information
The Services are not directed to anyone under 18, and we do not knowingly collect Personal Information from children under 18. If we learn that we have collected information from someone under 18, we will delete it, unless we are legally required to keep it. If you believe a child under 18 has provided us information, contact us so we can address it.
Social Media
We may maintain pages on social media platforms. When you interact with those pages, the platform’s own privacy policy governs that interaction and its collection and use of your information.
Data Retention
We keep Personal Information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. Retention of PHI is governed by the HIPAA Notice of Privacy Practices and applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the Last Updated date, and we will provide additional notice for material changes where required. Please review this page periodically.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Automate Clinic, PBC d/b/a Closer Clinic 4845 Pearl East Cir, Ste 118, PMB 619246, Boulder, Colorado 80301-6112
Email: support@automate.clinic
Phone: (970) 239-1441
Automate Clinic, PBC, doing business as Closer Clinic (“Closer Clinic,” “we,” “us,” or “our”) cares about your privacy. This Privacy Policy explains what information we collect through the website at closer.clinic and our related services (the “Services”), how and why we collect it, how we use and share it, and the choices you have. By using the Services, you agree to this Privacy Policy. If you have questions, contact us using the details at the end.
Closer Clinic is a management services organization. It is not a medical practice and does not provide health care. Clinical care offered through the Services is delivered by Automate Clinic, PC and its affiliated professional entities (collectively, “Automate Clinic Providers”), each independently owned by one or more licensed physicians.
Key Terms
“Personal Information” means information that identifies, relates to, or could reasonably be linked with you, as further described below.
“PHI” means protected health information as defined by the Health Insurance Portability and Accountability Act (“HIPAA”).
“Services” means the website, applications, messaging, and related tools we provide.
“Terms of Service” means our Terms of Service, available on our website.
How This Policy Relates to Your Health Information (Important)
This Privacy Policy covers information we collect through the public parts of our website and our general business operations. It does not govern the protected health information created or maintained in the course of your care.
When you log in to the secure, patient-facing portions of the Services to receive care, the information you and your clinician add — your medical history, the details of your visits, clinical messages, orders, and results — is PHI. That PHI is held by Automate Clinic Providers and is governed by their HIPAA Notice of Privacy Practices and by the Business Associate Agreements between Closer Clinic and Automate Clinic Providers, not by this Privacy Policy. Where Closer Clinic handles PHI as a service provider (business associate) to Automate Clinic Providers, it does so under HIPAA. We do not use or disclose PHI for marketing or advertising except as HIPAA permits, and we do not sell PHI. If anything in this Privacy Policy conflicts with the HIPAA Notice of Privacy Practices as applied to PHI, the HIPAA Notice of Privacy Practices controls. Automate Clinic Providers are responsible for giving you that Notice; please review it for your rights regarding your PHI.
Relationship to the Terms of Service
This Privacy Policy is incorporated into our Terms of Service, which also apply when you use the Services.
Information We Collect
Depending on how you interact with us, we may collect:
Contact and identification details — such as your name, email address, mailing address, and phone number.
Identity verification information — such as date of birth or a government identifier where needed to confirm who you are or to provide care lawfully.
Account information — such as your username and password.
Payment, billing, and insurance information — such as your transactions, billing address, and insurance details. Full payment card numbers are handled by our payment processor, not stored by us.
Communications — the contents of messages you send us and any attachments.
Limited health-related information collected outside of care — for example, the condition you indicate interest in when you fill out an intake or contact form before you become a patient. Once you are receiving care through the secure Services, health information is handled as PHI as described above.
Device and online-activity information — such as IP address, device and browser type, operating system, general location derived from IP address, the pages you view, the links you click, and how you use the Services over time.
How We Collect Information
From you. We collect most information directly from you — when you fill out forms, create an account, make a payment, or communicate with us by phone, text, or email.
Automatically. We and our service providers collect device and online-activity information automatically through cookies, pixels, and similar technologies (see below).
From third parties. We may receive information from service providers and partners that help us operate, secure, and market the Services, and from payment and verification providers.
Cookies, Analytics, and Similar Technologies
We and our service providers use cookies and similar technologies to operate the website, remember your preferences, measure performance, and understand how the Services are used. Session cookies expire when you close your browser; persistent cookies remain until they expire or you delete them. We use analytics services, such as Google Analytics, to understand site usage. You can usually refuse or delete cookies through your browser settings, though some features may not work properly if you do. See the “Your Privacy Choices” section for ways to limit tracking.
Artificial Intelligence and Automated Tools
The Services use artificial intelligence and other automated tools to support care and operations — for example, to help gather your information before a visit, organize and summarize it for your clinician, assist with documentation, and support scheduling and billing. A licensed clinician of Automate Clinic Providers, not an automated tool, makes clinical decisions. By using the Services, you agree that we and Automate Clinic Providers may process the information you provide, including health information, using these tools to deliver, secure, and improve the Services, consistent with this Privacy Policy and the applicable HIPAA Notice of Privacy Practices. We may use information in de-identified or aggregated form to develop and improve our tools and the Services; once information is de-identified so that it no longer identifies you, it is no longer Personal Information or PHI and may be used and disclosed as permitted by law.
How We Use Information
We use Personal Information to: provide, operate, secure, and maintain the Services; communicate with you, including service, administrative, and support messages; respond to your requests and feedback; improve and personalize the Services; conduct research and development, including creating de-identified and aggregated data; send marketing communications where permitted by law (which you can opt out of); comply with law and respond to lawful requests and legal process; protect the rights, safety, and property of you, us, and others; detect and prevent fraud and security incidents; enforce our Terms of Service; and for any other purpose with your consent.
How We Disclose Information
We may disclose Personal Information:
To service providers and partners that perform functions on our behalf — such as hosting, data storage, analytics, communications, identity verification, security, and professional advisors (auditors, lawyers, accountants).
To Automate Clinic Providers and other health care providers, and to insurers, as needed to arrange and support your care and its billing.
For legal and safety purposes — to comply with law and lawful requests, to enforce our Terms of Service, and to protect rights, safety, and property.
In a business transaction — if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, as permitted by law.
De-identified or aggregated information — which we may disclose for any lawful purpose.
With your consent or at your direction.
We do not sell PHI. We do not sell other Personal Information in exchange for money; for any “sale” or “sharing” as those terms are defined under U.S. state privacy laws (for example, certain uses of advertising cookies), see “Your Privacy Choices” and “Your U.S. State Privacy Rights.”
Your Privacy Choices
Marketing. You can opt out of marketing emails using the unsubscribe link in those messages. You will still receive non-marketing messages about your account and the Services. You can reply STOP to opt out of marketing texts.
Cookies and online tracking. You can manage cookies through your browser, use privacy-focused browsers or plug-ins, and opt out of certain advertising through the Network Advertising Initiative and Digital Advertising Alliance opt-out pages. You can opt out of Google Analytics using Google’s opt-out browser add-on.
Do Not Track. Browsers are not uniform in how they send “Do Not Track” signals, and we do not currently respond to them. We do honor recognized opt-out preference signals where required by applicable state law.
Your U.S. State Privacy Rights
Depending on your state of residence, you may have rights to: confirm whether we process your Personal Information and access it; correct inaccuracies; request deletion; obtain a portable copy; and opt out of targeted advertising or any “sale” or “sharing” of your Personal Information. We will not discriminate against you for exercising these rights. Note that information governed by HIPAA is generally exempt from these state laws and is handled under the HIPAA Notice of Privacy Practices instead. To exercise a right, contact us using the details below; we will verify your request as required by law, and you may use an authorized agent where permitted. If we deny a request, you may appeal by contacting us.
California “Shine the Light.” California residents may ask whether we disclose Personal Information to third parties for those third parties’ own direct marketing. We do not, but you may contact us to inquire.
Accessing and Correcting Your Information
You can review and update your account information by logging in to the Services, or by contacting us. We will accommodate reasonable requests to correct or delete information unless we are required or permitted by law to keep it.
Who May Use the Services
You must be at least 18 years old and located in a U.S. state where the Services are available. The Services are offered only in the United States and only where the relevant Automate Clinic Providers entity is authorized to provide care. They are not available outside the United States or where prohibited.
Security
We use administrative, technical, and physical safeguards designed to protect Personal Information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your password confidential. Any transmission of information is at your own risk.
Children’s Information
The Services are not directed to anyone under 18, and we do not knowingly collect Personal Information from children under 18. If we learn that we have collected information from someone under 18, we will delete it, unless we are legally required to keep it. If you believe a child under 18 has provided us information, contact us so we can address it.
Social Media
We may maintain pages on social media platforms. When you interact with those pages, the platform’s own privacy policy governs that interaction and its collection and use of your information.
Data Retention
We keep Personal Information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. Retention of PHI is governed by the HIPAA Notice of Privacy Practices and applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the Last Updated date, and we will provide additional notice for material changes where required. Please review this page periodically.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Automate Clinic, PBC d/b/a Closer Clinic 4845 Pearl East Cir, Ste 118, PMB 619246, Boulder, Colorado 80301-6112
Email: support@automate.clinic
Phone: (970) 239-1441